Kaleb Harris

PROFESSIONAL BACKGROUND

IT operations &
project delivery.

I lead technical projects and support operations. My background spans healthcare, aerospace, and higher education.

View experience
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Selected achievements.

01

ALLIED HEALTH SERVICES · PROJECT & SUPPORT LEAD

Modernization without disruption.

Migrated a client from Parallels to Citrix and moved the Windows fleet from Windows 10 to 11, with zero unplanned downtime across both initiatives.

Migration planningService continuity
0unplanned
downtime
02

ALLIED HEALTH SERVICES · TECHNICAL SUPPORT ENGINEER II

Less manual work. More capacity.

Built automation that reduced manual administration by 40% in a hybrid healthcare environment, with scripting and hardening standards shaped around HIPAA and audit requirements.

AutomationOperational standards
40%less manual
administration
03

UNIVERSITY OF OKLAHOMA · LEAD END USER DEVICE ANALYST

Technology that supports patient care.

Led 500+ device rollouts for Epic EHR without disrupting patient care, alongside a multi-department virtual desktop rollout.

Healthcare technologyEndpoint delivery
500+Epic EHR
device rollouts
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Speaking and editorial partnership inquiries.

Operational responsibility.

At Allied Health Services, I lead project delivery and support operations across a multi-client portfolio. My focus is clear standards, dependable service, and a team equipped to carry the work forward.

31client organizations
supported
340+end users across
the portfolio
250+servers & endpoints
managed as Engineer II
Project delivery & SLA accountabilityTraining, mentoring & escalationClient reporting & vendor managementAutomation & security standards

Professional experience.

From hands-on support to project and operational ownership, my work connects the technical details with what the team and the organization need.

Project & Support Lead

Allied Health Services

Technical Support Engineer II

Allied Health Services

Technical Support Representative

Boeing

Lead End User Device Analyst

University of Oklahoma

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HOW I WORK

Oklahoma City
01

Make the standard clear.

Document the delivery process, escalation path, and reporting cadence so the team has a shared starting point.

02

Build team confidence.

Train, mentor, and share context so people can take ownership rather than wait for an answer.

03

Fix the recurring problem.

Use automation and process improvements to give the team time back and make service more dependable.

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CONTACT

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